1. Introduction

At Attar Kunj, customer satisfaction is our top priority. We take great care in packaging and delivering our products, but in rare situations where issues occur, this Refund & Cancellation Policy outlines the steps available to you. By placing an order on our website, you agree to the terms mentioned below.

2. Cancellations

You may cancel your order under the following conditions:

• The cancellation request must be raised within 24 hours of placing the order OR before the order has been shipped, whichever is earlier.
• If your order has already been dispatched, cancellation is no longer possible.
• To cancel, email us at contact@attarkunj.com with your order number and registered email/phone number.

3. Refunds & Replacements

No monetary refunds are provided by Attar Kunj. Instead, we offer product replacement only in cases where:

• The product was damaged in transit.
• You received a wrong product (different fragrance or size).

In such cases, a replacement of the same product or equivalent product (if out of stock) will be arranged at no additional cost.

4. Eligibility Criteria

To qualify for a replacement:

• The request must be raised within 7 days of delivery.
• The product must be unused, sealed, and in original packaging.
• Proof of damage (clear photos or videos of the product and packaging) must be provided.
• The order must have been purchased directly from our official website (www.attarkunj.com).

5. Non-Refundable Items

The following items are strictly non-returnable and non-replaceable:

• Opened or partially used attar/perfume bottles
• Products purchased during discounts, promotions, or clearance sales
• Gift cards, vouchers, or free items
• Products damaged due to misuse or mishandling after delivery

6. Return Shipping

If your replacement request is approved:

• Attar Kunj will bear all return shipping costs.
• A courier pickup will be arranged from your delivery address.
• You must ensure the product is securely packed to avoid further damage during return transit.

7. How to Request a Replacement

To initiate a replacement request, please follow these steps:

1. Email us at contact@attarkunj.com or call us at +91 73985 23417.
2. Provide your order number, registered contact details, and a clear description of the issue.
3. Attach supporting evidence (photos/videos of the product and packaging).
4. Wait for confirmation and return instructions from our support team.

8. Processing Time

Once your request and returned product are received:

• Our team will verify the claim within 2–3 business days.
• Approved replacements will be shipped within 7–10 working days.
• If the same product is unavailable, we will offer an alternative fragrance of similar value or a store credit.

9. Contact Us

For any questions or concerns regarding cancellations, replacements, or this policy, please reach out to us:

Attar Kunj
Email: contact@attarkunj.com
Phone: +91 73985 23417
Address: Bhatpuri Road, Saurikh, Kannauj – 209728, Uttar Pradesh, India