Return & Refund Policy
At Attar Kunj, customer satisfaction is our priority. We carefully pack and inspect every product before dispatch. If you face any issue with your order, please review our return and refund policy below.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong item.
- The product was leaked or broken during delivery.
- The item is missing from your order.
Return requests must be submitted within 48 hours of delivery.
2. Non-Returnable Products
Due to the personal nature of attar and fragrance products, we do not accept returns for:
- Opened or used attar bottles.
- Products damaged after use.
- Orders returned without original packaging.
- Change of mind or fragrance preference issues.
3. Refund Process
Once your return request is approved and verified, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method or provided as store credit, depending on the case.
4. Replacement Policy
If the product received is damaged, defective, or incorrect, we may provide a replacement instead of a refund based on product availability.
5. Cancellation Policy
Orders can be cancelled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.
6. How to Request a Return
To request a return or replacement, please contact us with:
- Order Number
- Product Name
- Issue Description
- Photos or video of the product (if damaged)
Contact us at:
Email: contact@attarkunj.com
Website: www.attarkunj.com
7. Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact our support team.
Thank you for shopping with Attar Kunj.